I’m sure some of you have read the book “One Minute Manager” coauthored by Ken Blanchard. Blanchard is one of my favorite authors and I think I have read all of his books. Today I thought I would talk about that book and the “One Minute Apology”.
Have you ever worked for someone who blew up over anything, and then spent the rest of the day being mad at the world because of a mistake you made. I have, and it’s not fun to be in that environment. I remember when I first read the “One Minute Manager” and the next day we had something go wrong at Wal-Mart. I called my team into the office and I told them that this can’t happen again, and I made sure that I kept it to one minute. Then we talked about how we could fix the problem, and then I remembered saying, “let’s go up to the snack bar and have a cup of coffee”. I also remember that they all looked at me kind of funny, and then I told them about the book. It really made a difference in our team, and I tried to follow the one minute rule from that point on. If any of my former team is reading this, let me know if you remember that.
Now the “One Minute Apology” follows the same rule, but there is one thing that needs to be added. If you screw up, don’t wait two weeks to apologize to your boss or your team. I always told my team, that they wouldn’t be in trouble if they told me when something happened, and we would work together to fix it. If I found out two weeks later from someone else, than they were on their own.
I can think of one other book title, and I don’t think Blanchard has written this yet, but my title would be “The 15 Second Celebration” I have talked about this in previous blogs, but I thought it really fits into this blog. When you have a successful project, month, year, etc., count to 15, and then say “OK we celebrated, now let’s move on to the next thing”. Now I applied that rule to my management team, but when it came to thanking our associates, I threw that rule out.
I remember we had a fantastic inventory at the Bradford Walmart. So I bought the CD “Queen” Had my management team line up in two rows, and ask all our associates to come back to the lounge. We played the song “We Are The Champions” and we high fived every associate as they walked through the two rows of managers. It was a night that I will never forget, the looks on their faces was priceless, and when the song was done, I thanked them, and said tomorrow we start a new year, and I looked forward to playing this song again next year.
So I guess I am guilty for not sticking to the 15 second rule, but I think when it’s your employees, you need to take the time to thank them for their hard work!!
I hope you have enjoyed my blog, because it is a pleasure for me to share my past experience in the business world, and I look forward to Fridays. I find myself writing notes all week to prepare for the Friday Blog. If you would like to comment, and you are reading this from our email, click on the “Reply to Blog” box at the bottom of the page, and then when my blog opens click on the comment section.
Have a great week, and if you are downtown, stop in at 121 Main Street and have a cup of coffee with us, and share your ideas!